FAQ

Do I have to necessarily register to shop on rohinitreats?

You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.

How to place an order ?

Gifting a chocolate gift to someone represents your love towards him/her.It makes the moment more special. At Rohini Treats, you can send chocolate gifts online to anywhere inside India. Chocolate gift hampers are available in many shape and sizes like chocolate gift baskets, chocolate boxes, chocolate arrangements and chocolate bouquets. Our chocolate gift delivery process is fast ,safe and quick.We have chocolates for birthday, Diwali, Rakhabandhan, anniversary, Christmas, New year, valentines day, corporate gifting and for every occasion .

 Order a cake for your special occasion! Choose the cake flavor, filling and icing then add your mesage. Or choose from our cake designs. Place your order for normal cakes at least 24 hours in advance. Theme cakes need to be ordered atleast 1 week ahead.

What are the modes of payment?

You can pay for your order on rohinitreats.com using the following modes of payment:
a. Paypal
b. Credit and debit cards (VISA / Mastercard )
c. Online Transfer

Are there any other charges or taxes in addition to the price shown?

GST will be applicable as per Government Regulations. Usually it is 18% for Chocolates & Cakes.

I am a corporate/ business. Can I place orders with rohinitreats.com?

Yes, we do bulk supply of products at special prices to institutions such as business houses, restaurants and corporates. Please contact as at corporate@rohinitreats.com to know more.

How can I give feedback on the quality of customer service?

Our customer support team constantly strives to ensure the best shopping experience for all our customers. We would love to hear about your experience with rohinitreats. Do write to us at admin@rohinitreats.com in case of positive or negative feedback.

How do I contact customer service?

Our customer service team is available throughout the week, all seven days from 9 am to 5 pm. They can be reached at 9447822357 or via email at admin@rohinitreats.com

 

Product Information

Freshly Baked Products

At Rohini Treats, all our cakes, cupcakes and confectionery products are freshly baked and crafted by hand, each day. As each and every item is as individual as the person who made it, slight variations from the original website image may occur.

Handling

When collecting cakes, please carry your purchase with the utmost care. Bags and boxes must be held upright and level at all times to avoid decorations from falling off a cake or a cupcake from toppling over. Please refrain from holding more than one bag in one hand as this will make the cakes tilt and slide towards the side of the cake box. We at Rohini Treats cannot be held liable for damaged items once they have been handed over to the customer.

After leaving the premises, please transfer your fresh cakes into the fridge as soon as possible and keep them away from direct sunlight and heat sources. If transporting by car, place them onto a level, non-slip surface and avoid bumpy roads.

Storage & Shelf life

Unless stated otherwise, our cakes and cupcakes should be stored in the fridge and have the following shelf life from the day of purchase:

Cupcakes: up to 3 days (Refrigerated)
Layer Cakes: up to 4 days (Refrigerated)
Chocolates: up to 30 days (Room Temperature)
Loafs & Tray Bakes: up to 3 days (Room Temperature)
Cookies : upto 1 week (Room Temperature)

However, for maximum taste and a soft moist texture we recommend that all our cakes should be enjoyed at room temperature and on the day of purchase. Remove cupcakes from the fridge 30 minutes before consumption, and layer cakes 1 to 2 hours in advance.

Iced cakes, cookies, and confectionery items should be stored at room temperature and in dry conditions. For shelf life information please refer to the packaging label on your purchase.

Dietary & Allergen Information

All our products are made in a kitchen that handles NUTS, GLUTEN (WHEAT), DAIRY, EGG, & SOYA . Kindly check your allegery factor before purchase.

Ordering and Tracking

 a)      Orders can generally be placed anytime through the website.
b)      We will acknowledge your order as soon as possible. But will be despatched within 3 working days, as we do not stock all varieties and we believe in bringing to you as much fresh as we can.
c)       We reserve the right to change or substitute the Products and packaging with equal or higher price item without prior notice.
d)      We will update you on the shipment status of your order. You can use this information  and check the exact status of your order in our shipping partners website

 

Delivery Information

We ship our products through reputed courier service providers. Your order will be dispatched within 3 working days of placing the order. Delivery by our courier partners will be made within 2 to 5 working days (May get delay due to unavoidable circumstances). As of now we do not do any international shipping.